this post was submitted on 04 Dec 2024
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UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges

https://arstechnica.com/health/2023/11/ai-with-90-error-rate-forces-elderly-out-of-rehab-nursing-homes-suit-claims/

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[–] whyalone@lemm.ee 41 points 2 weeks ago (1 children)

Oops, sorry but I don’t feel sorry. Using a flawed ai to deny life saving care for people that paid for said insurance, maybe some board of directors should be held responsible as well….

[–] clutchtwopointzero@lemmy.world 3 points 2 weeks ago* (last edited 2 weeks ago)

Absolutely. The board is accountable for oversight of the CEO and was complicit in what was happening. They may say that they didn't know the details but if they saw a sudden jump in profits due to introduction of the flawed AI they had the obligation to challenge the executive team as to its origin and whether it was done ethically or not (ie "oh you saw that this profit is due to the introduction of AI but are you tracking how many of the denied requests were legitimate or not?")

Society needs to learn to hold board members accountable as well