318
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 27 Aug 2023
318 points (95.7% liked)
Technology
55690 readers
4252 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
This is a pretty dumb hot take if you ask me. Yes, they are asking for your feedback, which is data. Everything is data. Why is "data" a bad word around here?
The implication of "leave a review!" is they want info on quality to improve service; the twist is they don't care about that, just getting information about you for ad targeting.
Reviews are good for convincing other customers that you are a real site and the product is what it says it is.
An ethical company leaves up critical reviews and tries to address the issues their customer faced.
The opposite is a company that only allows good reviews to be published or outright fakes them.
I have worked for both kinds of businesses and I can assure you the ethical businesses care very much about bad customer experiences and use the feedback to improve.