this post was submitted on 27 Nov 2024
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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 1 month ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] dan@upvote.au 1 points 1 month ago* (last edited 1 month ago)

Sure... You probably have the option of a wireless ISP that provides 1/10 the speed for 5x the cost.

In reality... no.

I used to live in an apartment that had an exclusivity deal with Xfinity/Comcast. We could only get Xfinity services. At my current house I do actually have a choice: Xfinity (cable or fiber), AT&T Fiber, or a local ISP (Sonic) that's much better.