this post was submitted on 27 Nov 2024
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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 1 month ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] dan@upvote.au 2 points 4 weeks ago

That's true for the larger ISPs, but the smaller ones can be a lot better. I use a small ISP and their prices are far better than the big ISPs, plus their support is really good. Some cities have municipal fiber internet (where the city runs it) which is usually great as the city's motivation is to provide a good service to residents rather than to make money off of it.