this post was submitted on 27 Nov 2024
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498
ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)
submitted 1 month ago by cm0002@lemmy.world to c/technology@lemmy.world
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[–] ThePowerOfGeek@lemmy.world 27 points 4 weeks ago

The only reason I do it is because I have no other choice. For me it's either suffering with Comcast or using extremely shitty DSL (which is too slow for me to do my job properly). I live in a suburban area, but for some reason, my neighborhood has only one high speed option. And I know there are plenty of other people all over the country in the same predicament.