this post was submitted on 26 Nov 2024
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submitted 3 weeks ago by fede@lemmy.world to c/memes@lemmy.world
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[โ€“] Honytawk@lemmy.zip 8 points 3 weeks ago (1 children)

I believe the main reason to be patience.

If you give the computer some time to work things out before your next attempt, it has more chance of success.

But by that point, the user already made a ticket.

[โ€“] pufferfisherpowder@lemmy.world 9 points 3 weeks ago* (last edited 3 weeks ago)

My previous job included basic it support. It was a tiny office and we didn't have a dedicated IT guy. Now I work in a big corporate environment and boy do I use the support. Why?

  1. Admin rights, my account (all accounts) are locked down tight.
  2. Convincing the computer of working like it should be is not what I'm paid for. I have a never ending task list, troubleshooting my own system is not on it.
  3. I get to sit and watch and do nothing while someone remotes in.

I'm sorry.