this post was submitted on 21 Oct 2024
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[โ€“] five82@lemmy.world 8 points 2 months ago* (last edited 2 months ago) (1 children)

It was probably incompetence more than malice but T-Mobile customer service incorrectly told me multiple times that I was not allowed to pay off my phone balance early to unlock it. I'm on US Mobile now and I'll never go back to postpaid.

[โ€“] barsoap@lemm.ee 7 points 2 months ago

With Deutsche Telekom, never attribute to incompetence that which can be attributed to greed.