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Beyond enshittification, why does tech oftentimes suck? (lemmy.ml)

submitted 2 months ago* (last edited 2 months ago) by Hammocks4All@lemmy.ml to c/asklemmy@lemmy.ml

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Sometimes I’ll run into a baffling issue with a tech product — be it headphones, Google apps like maps or its search features, Apple products, Spotify, other apps, and so on — and when I look for solutions online I sometimes discover this has been an issue for years. Sometimes for many many years.

These tech companies are sometimes ENORMOUS. How is it that these issues persist? Why do some things end up being so inefficient, unintuitive, or clunky? Why do I catch myself saying “oh my dear fucking lord” under my breath so often when I use tech?

Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix? Do these companies not have teams that test this stuff?

Why is it so pervasive? And why does some of it seem to be ignored for literal years? Sometimes even a decade!

Is it all due to enshittification? Do they trap us in as users and then stop giving a shit? Or is there more to it than that?

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[–] TheReturnOfPEB@reddthat.com 3 points 2 months ago* (last edited 2 months ago)

enshitification is based on the ease of moving profits from users to creators then from creators to shareholders in a digital service economy all the while degrading the service for the users and then the creators as the profit fulcrum.

so enshitification might be a different thing than the reality around manufacturing items in an international environment which requires design decisions that later require revising because not all materials are available from everyone in the way a design is called for. and finding people that can assemble things while receiving a wage that they can live so that a company can make a profit requires compromises. and that is just two tiny points in not including shipping and workspaces and insurance et cetera

it is hard, yo. in a not a one part is inconceivable hard but in a it gets complicated pretty quickly type of hard.