this post was submitted on 27 Sep 2024
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I was kinda worried when I saw the subject line of the email.
Steam is actually pretty decent, by company standards.
They aren't doing this because they are decent. It's because they were getting reamed on fees through people choosing the arbitration. I believe it was a law firm basically encouraging people to request arbitration because they would get paid every time a claim was submitted, regardless of the outcome.
https://www.reuters.com/legal/legalindustry/column-mass-arbitration-target-valve-accuses-law-firm-litigation-funder-2023-12-08/