this post was submitted on 21 Aug 2023
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Seems weird to describe this as lying—does the author think that UA is deliberately depriving this person of his luggage? It seems obvious that their system for tracking luggage is flawed and showing incorrect information. I can’t imagine any scenario where this would be intentional.
I think they just don’t care. I think that they’re instructed to do as told, and nothing else. Security is pretty tough there (maybe not security, but the fines if someone finds out that you did something you mustn’t do by company policy) so I can understand why everyone was like ”but the computer says..!“
Yeah I think that’s what it is. Not a priority for the company which has built ineffective tracking systems and a bureaucracy that disincentivizes employees from actually solving problems in that system.
You’ve been living under a fucking rock then 😂
Why do you say that?
I agree with you. Based on the info, the Airline was communicating information they believed to be true based on their tracking. Sometimes mistakes happen, and based on the volume of luggage, and some air lines being understaffed... It happens unfortunately.