I was refused service at my bank the other day for not taking off my mask when they asked. They never had a problem with me being masked up before, even when I opened the account. I went and used mobile deposit instead, but it was a really disturbing precedent. I wrote in asking about their policy and instead of a straight answer I was dodged by management.

I don't want to sue them or anything, I just want them to come to their senses and not prohibit me from making a deposit to my account because I don't want to get sick.

[–] Piers@beehaw.org 6 points 1 year ago (1 children)

I wrote in asking about their policy and instead of a straight answer I was dodged by management.

I feel like over the last few years organisations in general have become far more likely to try to just brush off an issues someone raises than just cleanly and easily address them.

[–] WhyIDie@lemmy.ml 4 points 1 year ago* (last edited 1 year ago)

Not just the last few years, that's just how the system is set up in general; companies are rewarded for reaching over a wider population, not for the quality of the established coverage. They need to keep growing or die.

It's more financially incentivized to put time to get at least a handful of new customers onboard than it is to address the grievances of a single customer, so the quality of marketing gets boosted while customer support gets shafted. Any public negative feedback can be drowned out by the larger pool of customers that aren't involved in any direct interactions with the company, and there's also the classic astroturfing + plausible deniability combo for good measure to maintain that public trust.