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What is something people you encounter at your job say that makes you want to scream? (Job, person & quote) (lemmings.world)

submitted 1 month ago* (last edited 1 month ago) by cheesymoonshadow@lemmings.world to c/asklemmy@lemmy.ml

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Job: cashier

Item doesn't scan

Customer: "That means it's free, right?"

🙄🙄🙄🙄🙄

Only about 4 weeks in as a cashier and I've heard this enough to last me a lifetime.

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[–] pedz@lemmy.ca 22 points 1 month ago (6 children)

I do tech support on the phone.

When I can't take remote control, the person on the other side is not following instructions, and they just keep repeating "no, not working!" while trying multiple things one after another, that I can't see.

Like, I can understand not being good with technology, I'll be patient. But if I tell them to try loading the site in a private/incognito window and they're telling me "but I tried in Firefox and it's not working", it's not what I'm asking them to do. And if they're like "wait, I'll try again in Chrome" then repeat "nope, not working!", it's still not what I'm asking them to try!

[–] doopen@lemmy.world 6 points 1 month ago

If they waste my time ignoring my instructions, I return the favour with a lengthy response on every infraction with "the need to follow a structured troubleshooting methodology in order to be able to resolve the root cause at hand, including strict adherence to each individual step in the provided action plan, such that we can progress toward blah blah blah..."

After a few tries they usually get the message that it'll be faster to just follow the instructions 😄

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