this post was submitted on 15 Aug 2023
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Asklemmy
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There is a tangible benefit in certain jobs from being in the same space. I work in a place where we are constantly training new employees with OJT. Continuous improvement and learning new things from peers is important for our future capabilities. Knowledge sharing is a big part of my job.
We rotate in-office and work-from-home weeks and there is a considerable reduction in questions asked and just general training-type or knowledge sharing interactions. Being able to ask a question or provide guidance directly, in-person, and off the cuff is easier than messaging or calling. I definitely get more work done at home, but sacrifice future efficiency of myself, my peers, and the department as a whole because of the reduction of knowledge sharing interactions.
I think we have struck a good balance with the rotation in the time being. We could certainly try to figure out ways to make knowledge sharing and training easier and more effective to do remotely, but as our culture is now, working from home makes it less effective.
People need to learn to post in public (in the Corp) channels and then be able to search for answers.
In office you can just go walk over and ask someone and it's often never documented anywhere. In chat programs you can search and find information instead of asking your go to.
While this is a nice idea, adoption of this kind of knowledge sharing is known to be extremely difficult to accomplish without a massive cultural shift in a company or department. Not to mention it requires those who are knowledgeable (typically older workers with less social media or computer experience) to be tech savvy enough to be active in a space dominated by younger employees asking questions.
I am a proponent of trying to bring knowledge capture software and methods into my department and company but the struggle is real. Getting people on board with this idea will basically require those who aren't interested to leave by attrition for the culture to change enough to accept this idea. But those people who retire are exactly the people we want to capture knowledge from! It's really a difficult situation.