this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 5 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] Buttons@programming.dev 37 points 5 months ago (2 children)

This is how companies that don't have competition act. This is how most companies act. We need more anti-trust enforcement.

[–] DrElementary@lemmy.world 8 points 5 months ago

This is how companies act even if they have competition. Because the competition is doing it, too.

[–] LordCrom@lemmy.world 5 points 5 months ago (1 children)

The worst is the "in order to free up queue space, please try your call another time. Hangs up "

[–] coronach@lemmy.sdf.org 4 points 5 months ago (1 children)

I've not heard of that before. That's insane.

[–] LordCrom@lemmy.world 2 points 5 months ago

Gov agencies that don't like answering questions do this a lot.