this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 5 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] cmrn@lemmy.world 5 points 5 months ago

I love the idea of useful and improved AI-automations, based on the fact every site currently has a “customer service robot” that have never once helped with a resolution at all.

IMO it can eliminate a huge amount of support queries and leave the important stuff to the actual agent if done right. …with the caveat of yeah fuck AI if it’s fully instead of agents.