this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 5 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] sugar_in_your_tea@sh.itjust.works 7 points 5 months ago

They certainly do, but they won't give up that extra margin if they don't have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.