this post was submitted on 09 Jul 2024
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Programmer Humor

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submitted 2 months ago by DxK@lemmy.world to c/programmer_humor@programming.dev
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[–] CrabLangEnjoyer@lemmy.world 13 points 2 months ago

Google support is a joke, I had to RMA a tablet, obviously went through all the troubleshooting before (factory reset included). The dude on the Hotline was like: "fantastic you did everything I would have told you. Unfortunately our system doesn't accept that way of working I need to send you an email with the same troubleshooting steps you already did and you need to call again in a few minutes and confirm to a new support agent that you followed what the email told you"

To their credit it was accepted afterwards with no issues but that whole process is more than braindead