this post was submitted on 09 Aug 2023
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Consumers should not have to fight with corporations that send erroneous bills. This whole situation is goddamn absurd and UPS should face some sort of fine for having this woman jump through hoops on this.
I can see that they are a bit caught in the middle here, but it seems insane that they can leave a package and send a COD bill later. That part is bonkers... doesn't COD stand for Cash on Delivery?
COVID social distance recommendations (although important and should still stand) has opened the doors to a lot of strange outcomes for delivery companies. Most of them seem to no longer require signature, despite packages being shipped as signatures required. By extension, it doesn’t really surprise me if they’ve changed Cash to Charge and sending bills after the fact :(
I suppose, but it seems like dropping COD altogether would be great