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STEAM starting to issue refunds for players over the 2h playtime limit due to PSN on Helldivers 2
(twitter.com)
this post was submitted on 04 May 2024
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I'm actually really surprised that Valve is loosening up on this one. They usually play hardball when it comes to refunding a game past the 2 hour mark.
Going by the price being listed in what appears to be USD, I'm going to assume this is a US player, but is there any confirmation on where this person is from? My theory was that Valve wouldn't issue refunds unless you were from a soon-to-be-unsupported region, so that could change my thoughts on things.
EDIT: Also just noticed this was a refund back to the Steam wallet, and not to the original payment method. I've not refunded a game on Steam in many years, but is this their standard practice these days?
They make exceptions when a game has major issues or implements some significant change that dramatically alters the availability of the product. No Man's Sky, Starfield, and Cyberpunk 2077 all could be refunded outside the 2 hour window - at least for some people. And of course everyone who bought The Day Before was refunded entirely.
I expect they'll be allowing refunds for anyone in a country where PSN does not operate at a minimum. It's really hard to argue that the game is still playable when the required service is not available in your home country.
Yeah like if you bought CP2077 or NMS now and played past the 2h mark now you're not getting that same refund.
Tbf, both of those games have improved drastically since their fucked up launches.
I'm left wondering one thing though, if the game was going to require PSN then it was arguably never supposed to be available in these countries in the first place? Seems like a pretty big fuckup that it was, then baiting a ton of people.
Steam will do refunds to the payment method used if fewer than 30 days have passed, but after that point, they'll only refund to Steam Wallet. At least, that's how it worked last time I checked.
You can choose where you want it (original payment method or Steam wallet) if I recall correctly.
As for the wallet thing , it does depend on the payment method at least in my country