this post was submitted on 06 Apr 2024
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they lied to the customer and charged for work they didn't do
what lie? they told the customer the truth from the beginning, and still agreed to the customer's demands to work on the problem. they agreed to remove all viruses from the peripherals, which they did, because the peripherals were returned to the customer at the end virus-free.
Removing is an action, not an end result. Nothing was removed.
If you have no money, and throw away all of it, you still have no money.
She wouldn't take "fuck off" for an answer. She got charged the special rate for believing whatever she pretended.