this post was submitted on 14 Mar 2024
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Assuming you’re referring to Apple Store credit, I’ve run into this exact scenario before in a somewhat related way. Accidentally claimed a gift card I meant to send to someone else (be careful with that redeem button in the email lol, it’ll instantly apply the balance to your account with one click, so don’t fat finger it like me 🥲). Apple support wouldn’t (or couldn’t) undo that action. In other words, it’s a one way street. Once the credits enter your account, they can’t be used anywhere other than the Apple Store/icloud/App Store/etc