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Let’s not make the same mistakes with AI that we made with social media (www.technologyreview.com)

submitted 4 months ago by dominiquec@lemmy.world to c/technology@lemmy.world

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From the article: "In particular, five fundamental attributes of social media have harmed society. AI also has those attributes. Note that they are not intrinsically evil. They are all double-edged swords, with the potential to do either good or ill. The danger comes from who wields the sword, and in what direction it is swung. This has been true for social media, and it will similarly hold true for AI. In both cases, the solution lies in limits on the technology’s use."

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[–] dan1101@lemm.ee 8 points 4 months ago (3 children)

I saw an IBM commercial that depicted an AI personal assistant informing a user that their credit card had been used for a fraudulent charge. It asked the user if a particular charge was legit and they said no. Then the AI informed the user that the transaction had been canceled and a new card had been issued.

I have a couple problems with this. First, what if the AI was hallucinating parts of this interaction? Secondly, at some point the user's AI will be interfacing with the bank's AI, then we will effectively be subservient to a bunch of algorithms automatically running the world and we will basically be children with our AI parents taking care of us.

[–] BagelEmbezzler@lemmy.world 2 points 4 months ago

Not to mention how voice assistants can just mishear you. Told google once to put dental floss on my shopping list and it said "got it, I added applesauce." Good try I guess. Pretty trivial this time, but they expect me to trust that for tasks with financial stakes?

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