Why is Hetzner so stingy with server quotas? (lemmy.world)

submitted 11 months ago by 7fb2adfb45bafcc01c80@lemmy.world to c/selfhosted@lemmy.world

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I started migrating my servers from Linode to Hetzner Cloud this month, but noticed that my quota only gave me ten instances.

I need many more, probably on the order of 25 right now and probably more later. I'd also like the ability to create test servers, etc.

I asked for an increase with all of that in mind, and Hetzner replied:

"As we try to protect our resources we are raising limits step by step and on the actuall [sic] requirement. Please tell us your currently needed limit."

I don't understand. Does Hetzner not have enough servers to accommodate me? Wouldn't knowing the size of the server be relevant if it's an actual resource question?

I manage a very large OpenStack cluster for my day job and we just give people what they pay for. I'm having a hard time wrapping my head around this unless Hetzner might not be able to give me what I ultimately want to pay for, and if that's the case, I wonder if they're the right solution for me after all.

It also makes me worry about cloud elasticity.

Does anyone have any insights that can help me understand why keeping a low limit matters?

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[-] johnnyfive@lemmy.world -4 points 11 months ago

In general everyone should use 1-2 servers, 10 is not exactly a low number. Even in the most boring players like AWS, using 1 month and paying the bill will already give you higher limits.

[-] 7fb2adfb45bafcc01c80@lemmy.world 9 points 11 months ago

My identity infrastructure alone uses a whole bunch of servers.

There are the three Kerberos servers, the two clusters of multiple LDAP servers behind HAProxy, the rabbitmq servers to pass requests around, the web servers also balanced/HA behind HAProxy... For me, service reliability and security are two of the biggest factors, so I isolate services and use HA when available.

[-] Shit@sh.itjust.works 10 points 11 months ago

Just for yourself? Why not rent or colo a dedicated server or two or three and install a hypervisor? What all do you even run for yourself that needs 25 servers?

[-] oldfart@lemm.ee 7 points 11 months ago

Maybe OP is not doing this just as a hobby and has actual serious workloads?

I've had this kind of problem with Vultr, i was very pissed off when I found it but their support raised my limits when I explained what I'm migrating. I also had the comfort of being able to migrate in stages, 10 machines in the first month, then the rest. Maybe this appropach would work for you.

Credit card companies and Paypal are a big problem to hosting companies. They will happily apply chargeback after you provided a month of service to your client, because it took them a month to detect the transaction was fraudulent. How is it the hosting company's problem?

[-] Shit@sh.itjust.works 5 points 11 months ago

Yeah maybe. I just read it as it's personal stuff based on this line.

I manage a very large OpenStack cluster for my day job and we just give people what they pay for.

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this post was submitted on 01 Aug 2023

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