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this post was submitted on 19 Jan 2024
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Because threatening to leave is the only way to get a half-decent price?
The point is that it's extremely common practice to call your ISP and tell them you're cancelling so they'll send you to Retentions and you can get a few more months at "50% off" (a reasonable price). This would be included in those "3/4 people stay", but those were never actually going to cancel anyway, they only say they are so they don't have to pay the insanely inflated sticker price.
i've worked at a call center years ago on the retentions dep. of some mobile internet provider. after learning of such trickery, i'll fucking tell everyone that will listen "hey mate, you've got a internet/telephone/cable tv subscription? are you in the "fidelity" period? (yeah that shit is a thing here...) ok so listen, AS SOON AS a second passes from the end of the period, this is how you get the actual decent price for service..."
some people had to stop me on my track several times because i was repeating myself to them (forgot who i'd already told about it) because i must make sure everyone knows
been doing it all these years