this post was submitted on 18 Jan 2024
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They are going to offer your a discount to keep their service. Maybe if they had offered you a better price in the first place you wouldn't be trying to cancel. Making it hard to cancel so that they can offer you discounts to stay is a way to keep prices high for everyone else. It's a way to maximize profits. Why not simply put a one click, "cut my bill in half" button on the website?
Because then they would have to cut it in half for everyone.
By making this a calling requirement the bar to access is higher in comparison.
AND: They are likely increasing customer satiafaction because they saved 50% of the bill with a simple negotiation call and maybe get new features on top.
The satisfaction wouldnt be high by clicking a button that may be just buried.
Maybe the "rhetorical question" article link would article would be a better reply. I bet you weren't expecting an analysis of why the half-price button idea was a nonstarter.
I replied to the wrong comment on the wrong post.
Here's the summary for the wikipedia article you mentioned in your comment:
A moral panic is a widespread feeling of fear, often an irrational one, that some evil person or thing threatens the values, interests, or well-being of a community or society. It is "the process of arousing social concern over an issue", usually perpetuated by moral entrepreneurs and mass media coverage, and exacerbated by politicians and lawmakers. Moral panic can give rise to new laws aimed at controlling the community. Stanley Cohen, who developed the term, states that moral panic happens when "a condition, episode, person or group of persons emerges to become defined as a threat to societal values and interests". While the issues identified may be real, the claims "exaggerate the seriousness, extent, typicality and/or inevitability of harm".
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