Technology

34819 readers

62 users here now

This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.

Ask in DM before posting product reviews or ads. All such posts otherwise are subject to removal.

Rules:

1: All Lemmy rules apply

2: Do not post low effort posts

3: NEVER post naziped*gore stuff

4: Always post article URLs or their archived version URLs as sources, NOT screenshots. Help the blind users.

5: personal rants of Big Tech CEOs like Elon Musk are unwelcome (does not include posts about their companies affecting wide range of people)

6: no advertisement posts unless verified as legitimate and non-exploitative/non-consumerist

7: crypto related posts, unless essential, are disallowed

founded 5 years ago

MODERATORS

MinutePhrase@lemmy.ml

222

New York sues SiriusXM, accusing company of making it deliberately hard to cancel subscriptions (apnews.com)

submitted 10 months ago by btp@kbin.social to c/technology@lemmy.ml

17 comments fedilink hide all child comments

NEW YORK (AP) — New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their subscriptions.

Attorney General Latitia James’ office said an investigation into complaints from customers found that SiriusXM forced subscribers to wait in an automated system before often lengthy interactions with agents who were trained in ways to avoid accepting a request to cancel service.

“Having to endure a lengthy and frustrating process to cancel a subscription is a stressful burden no one looks forward to, and when companies make it hard to cancel subscriptions, it’s illegal,” the attorney general said in a statement.

The company disputed the claims, arguing that many of the lengthy interaction times cited in the lawsuit were based on a 2020 inquiry and were caused in part by the effects of the pandemic on their operations. The company said many of its plans can be canceled with a simple click of a button online.

Attorney General Letitia James' Statement

you are viewing a single comment's thread
view the rest of the comments

[–] dan1101@lemm.ee 2 points 10 months ago

Yeah they seem desperate to have the subscriber numbers. I get really tired of the song and dance negotiations once a year but it's not hard to get months for free or worst case $5 per month. I've always felt if they would just give everyone the $5 a month deal they would have more subscribers and probably more money.