this post was submitted on 12 Dec 2023
363 points (98.7% liked)

Technology

58092 readers
2855 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
L3s@lemmy.world
enu@lemm.ee
fry@fry.gs
L3s@fry.gs
enu@lemmy.world
L4s@fry.gs
L4s@lemmy.world
363
A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time (www.businessinsider.com)
submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world
55 comments fedilink hide all child comments
 

A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

you are viewing a single comment's thread
view the rest of the comments
[โ€“] lemann@lemmy.one 54 points 9 months ago (2 children)

One would think that by now, these companies would have built up enough training data to no longer require human intervention?

Is their existing "AI" tech just your usual old chatbot, except with a STT and TTS so it's usable at a drive thru? The article only mentions that they started recently using ChatGPT to assist with speech recognition... so unless I missed it, there's no mention of their current tech using LLMs at all - just another company trying to climb on board the AI hype train ๐Ÿคฆโ€โ™‚๏ธ

Presto said that off-site workers based in places like the Philippines that assist the chatbots will becoming [sic] increasingly expensive, Bloomberg reported.

Good. People in countries who aren't so well off shouldn't be exploited as cheap & disposable call center labor IMO.

[โ€“] Lmaydev@programming.dev 4 points 9 months ago* (last edited 9 months ago) (1 children)

Not using a LLM is clearly a mistake.

I bet if you provided ChatGPT the menu along with the spoken text it would figure it out no problem.

I guess the STT is a bigger issue.

[โ€“] agraves@lm.possum.city 10 points 9 months ago* (last edited 9 months ago)

Sorry, as an AI language model I am not capable of preparing food for you.