this post was submitted on 27 Nov 2023
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I can tell you now that AI won't come for UX/UI teams, at least not in the near future. Clients rarely are able to really articulate what they need out of software and until AI is smart enough to suss that out, we're good. That being said, I'm sure there will be companies that try to go that route but I doubt it will work, again, in the near term.
I’m not saying that AI will properly come for UX/UI teams.
It already is. AI is as you said not smart enough to evenly replace UX/UI teams, but managers and executives and csuite individuals don’t understand that. AI has been sold to them as a quick win that lowers costs. To give you an example, 3 members of our CX team were replaced by an annual license to Enterprise GPT-4 and some custom training for business stuff. In the last 2 months so much has broken down with it/hasn’t worked well and clients complained so now we are subcontracting a Bangalore firm to try and fix it. Pretty sure we’ve exceeded those 3 people’s salary costs by now.
Oh we're in agreement here. AI isn't coming for us, the bosses are.