Asklemmy

44182 readers

1357 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS

What's with the corporate obsession with customer feedback? (lemmy.ml)

submitted 1 year ago by amoroso@lemmy.ml to c/asklemmy@lemmy.ml

37 comments fedilink hide all child comments

If you contact the customer support of your utility company, phone carrier, bank, or other service provider you'll likely be flooded with requests to rate the experience and provide feedback. Likewise, corporate websites and email communications often solicit feedback via embedded buttons or links to online forms.

What's with this corporate obsession with customer feedback?

Are these huge piles of feedback actually analyzed and acted upon? Is customer feedback some sort of corporate cargo cult? Or maybe clever marketing by vendors of feedback tools and services?

The impression is the feedback is just discarded or ignored.

you are viewing a single comment's thread
view the rest of the comments

[–] Nommer@lemmy.world 14 points 1 year ago (1 children)

At one of my old jobs I remember getting a 9.2 out of 10 on a performance report. When they called me in for a meeting I was thinking I was getting a pat on the back. Nope. It was "you could've done better". That was the day I learned to stop trying and just say fuck it at any job since then.

They. Do. Not. Care. So if I'm going to be treated the same regardless if I put in 110% or 50%, then why bother?

[–] scrubbles@poptalk.scrubbles.tech 7 points 1 year ago

Yup, they think they're motivating us but anyone who has worked food service/retail knows that just demoralizes the fuck out of us. It's rare enough when a customer actually fills out a slightly positive review, they gotta rip apart even the good ones.