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Disney is gouging customers with a near doubling of subscription costs.
(sh.itjust.works)
Disney is raking its customers over the coals with a 75% price hike for their annual subscription (originally $80.) People wonder why piracy is on the rise.
Anyone who calls any customer "bitchy" for not staying after raising prices deserves to jump off a cliff.
If he meant exactly what you said, I agree. But, there is an alternate interpretation of what the guy was saying:
You tend to get different kinds of customers with different price ranges. The ones who can afford to spend money generally don't give a crap about what you're billing them for, and they just want the work done properly.
The ones who aim to get a "good deal" tend to be less hands-off and more critical about the work done/supplies used and billed for. Frugal customers take extra time and sanity to field questions/suggestions, and sometimes, it's just not worth dealing with.
If raising his fee filters out the latter category, it's hard to blame him. I wouldn't want to deal with penny-pinchers either, and simply being more expensive than the competition is an effective deterrent.
^ This is exactly what I meant.
And if this is a problem for you, maybe you don't deserve to be in business.
All businesses have cheap customers that you bend over backwards for but they still leave a bad review. Those types hurt businesses and force strategies to not have cheap customers.
Or raise prices and don't deal with them. Guy didn't say he was hurting from raising prices. Man some of you guys seem to think everything should be free, wonder if you practice what you preach and work for free.
a raise in price should correspond to an increase in value being provided