this post was submitted on 12 Oct 2023
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I work for one of the companies in the Priceline group and I can categorically say that this is not something we do. We do differentiate for logged in users vs not logged in and for different levels of our loyalty program. The hotels can change their prices on a whim though and many hotels update their prices multiple times per day depending on availability and other factors so it may just be a weird coincidence (you may be correlating an effect with something that isn’t actually the cause).
I just tried this yesterday and I was still getting different prices for the same hotel on desktop and mobile, it wasn't as bad as when we were on vacation where every single person in the car was seeing a different price for the same search criteria we put in. About 70% of the hotels had the same price yesterday but the other 30% ended up being almost $50 more expensive when I looked on desktop. So I don't think it's a coincidence at all and I actually encourage you to try searching for the same thing on different devices to see what I'm talking about.
We do offer “app exclusive” rates but they are supposed to be labelled as such (this is basically because we save a ton of money when people have our apps installed because we don’t end up paying it all to Google for PPC and can pass on some of the savings).
Are you certain in these conditions that everyone is looking at the exact same property for the same dates, same number of people, all logged in, same level in our loyalty program etc? All sorts of things can trigger different prices but the one thing that absolutely doesn’t is the type of mobile device you are using. We just don’t differentiate between types of mobile devices.
Same city, same search filters, different prices for different people 🤔