this post was submitted on 11 Oct 2023
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I bought an 4.7 rated amplifier on Amazon that broke the first day. Looking at the reviews closer, I noticed they were 100% paid reviewers.
When I tried to leave a negative review, Amazon stopped me, giving a generic message about fake reviews on this product. This product is still out their with a high rating and no way for actual purchasers like me to warn other customers.
FTFY. I don't even have an account there.
I only use it for 2 dollar Amazon prime video + gaming sub that I got when Apple App Store glitched.
How do these analyzers determine if a review is fake?
It's some ML/AI thing that analyzes the review content.
I honestly have no idea how accurate it is either, but I guess if it gives a strong ranking back you'd probably be best to take that into consideration.
That's appalling customer service.
Can you elaborate? I've never experienced this and would like to understand how they do it.
I've had this multiple times.
Tried to leave a big detailed helpful negative review and it gets flagged for being suspicious, with no copy of the review attached so I have to write it all again. And then it gets removed again.
I just looked in my emails. The exact phrasing was "We have reviewed our decisions and concluded that the product you received is authentic. As a result, we removed your review specific to this product. This ensures other customers see reviews that reflect the current shopping experience."
Most recently it happened with a body trimmer, where I never questioned the inauthenticity, and then a zojirushi travel mug that I genuinely believe was a fake, and attached a lot of evidence.
Give it 2 stars instead of 1.
And never read the 5-star reviews.
Amazing. Thanks for the description.
They've blocked my review on a shower chair that was absolutely not rated for what they said. I nearly fell on my butt and my skinnier partner said it was too wobbly. They've blocked the negative review 5 times saying I questioned the authenticity of the product and they have confirmed it. I knew it was Medline brand. I've had to file a FTC complaint which I expect to be worthless.
Do you mean Vine? I can tell you a few things about that.
Yep vines, never paid attention to them until this happened.
Are they all fake or something?
Customers who were sent free products “to honesty review”