Man, the CEO does not come of very well at all in my opinion. So much handing off blame to Fragile, not seemingly know what is on their agreement with the customer, especially the owning part.
Also, the part where he was pushing why they are pushing such high interest, over double after two years, especially when he's touting the subscription isn't for long term was very telling to me. I mean why not offer the user to buy when you've made the profit threshold and there was no answer outside of justifying predatory pricing with "but my survey says it's good!".
Just solidifies the fact that this is not a company I want to deal with going forward.
Cripes, just buy from any boutique builder with financing and avoid this predatory company.