I did rolled over to reach my phone to unsubscribe. Next thing i know, i'm socializing. Best weeks in years.
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OK, sure, except that Netflix is incentivized to say as much, regardless of public sentiment.
I'm sure the hit they took to subscribers is worth it in terms of their balance sheets, else we would see a retraction, but there's no real way for them to know what the subscriber base would look like in the absence of anti-consumer policies (or their increasingly unsatisfying content production policies), based solely on historical subscriber data.
Users who got sick of it left, but we can only leave once, and Netflix wasn't going to try and retain us unless the exodus was unprecedented. I'd argue the real proof of customer dissatisfaction will be the piracy numbers on their various shows. Customers who want their content, but not their costs or policy restrictions, represent actual money left on the table.
As for their labor practices, well - like Adam Conover said, strikes are more effective than boycotts, and there are several ongoing. Won't do much for the user experience, but maybe the long term consequence is fewer, better shows with actual completed stories.
I wouldn't say people rolled over. A lot of people had the money and the means to pay. And only didn't because password sharing was easy. When Netflix crackdown on it they got their own subscription.
I get upset about a lot of things, but the end of password sharing isn't one of them. Complaining about it is just about the most privileged, entitled thing I can imagine.
This is the generation of adults who, when younger, were likely candidates to have been in the pic of Steam where everyone was "boycotting" mw2 but also like 80% of them were playing it anyway. They just grew up and got their own netflix accounts lol
The gaming industry has seen this sentiment of "I'm going to get you with my wallet, billion dollar corporation!" for decades now and it falls flat every. single. time. No commentary on whether that's good or bad, just an observation I'm sure most of us have made who have been around long enough.