I find cashier lines to be too slow because of the socialization so I always go to the self checkouts.
A lot of old ladies will go to cashiers and have ridiculous questions and requests and you're standing there with your 3 items dying inside.
this post was submitted on 10 Aug 2023
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Do I get a discount for checking myself out? Unless it's 1-2 items and the normal line is full - it is cashier every time for me.
Same. I will go to the cashier even when it's somewhat inconvenient to me just because I despise the idea that the grocery store is making me be the cashier for free.
That’s why if something “fails” to scan or you input some produce at a cheaper price “on accident”, then it’s the store’s fault - you’re not a cashier, just a customer doing self-checkout.
I try to do self checkout whenever i can. Cashier is one of the most soul crushing jobs, no one needs to be dealing with food shoppers
I'm the other way around, kind of for a similar reason. I like to use the regular cashier line, because it gives me the opportunity to interact with adult humans outside of my own house. And I take that opportunity to be as supportive and friendly as possible to those people, partly in order to help "uncrush their souls."
Also, I don't like fighting with trying to open the plastic grocery bags, and I'm too forgetful to remember to bring my own bags.
most of the time I dont want to be a captive audience even for someone trying to be friendly. I have to be polite, and Im at work, I cant just leave.
I try hard to relate to people sincerely and as a fellow human being, and not walk over that line between employee and customer. I totally understand that the person is just doing their job, and maybe just doesn't want any more interaction than absolutely necessary. I like to tell quick dadjokes, at the very least, and I feel bad about kind of pressing one on someone who clearly did not want to be a part of my hijinks the other day. I did get a little smirk back, so it wasn't all bad, but still.
On the other hand, for example, another recent shopping trip put me in a cashier line behind someone who was obviously being somewhat difficult to a clearly young cashier. After they cleared out, and after my transaction was complete, I made a point of saying to the young man, "You're doing an excellent job, really. I felt you might have needed to hear that." I wasn't lying, he was being focused and patient, although some of his nervousness was still showing through. He thanked me, and said it was his first day solo on the register. "Well, you're doing great," and I departed.
I have many more experiences like the latter than the former, so I think my approach is doing good overall.
remember we're comparing to self checkout. It's not really a point to say you can cheer someone up after dealing with a rough customer, because neither of those experiences would happen with self checkout. They're somewhere else they'd rather be, it's a job that shouldn't exist.
Dont forget the fact most stores refuse to hire the staff needed to run the place smoothly. Why pay eight cashiers hourly wages when you can just have two cashiers?
There's a BofA branch near me that has a dozen windows. I've never seen more than two clerks. Whenever I see something like that I remember that there used to be a time when corporations actually cared about providing good service. That time is long since gone.
Every store I go to that is not a mom and pop shop has several cash registers but only one or two in use, even on weekends.