AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution. Your options are less with AI for customer service. AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.
this post was submitted on 10 Jul 2024
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it can give you other options too.
I went through a phase of making the ai robot agree with me that it was the "email flange" that was causing my issue before transferring me to an operator.
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When I call somewhere and get a live person I ask for them to give me the machine because a machine is easier to deal with.
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It is now at the point where we need to ask how they plan on handling complaints and problems. And if the answer is not correct, go somewhere else. Up till now this was never something we needed to worry about
If AI is better than the existing voice-prompt systems, then I'll take it, but I doubt it will be.
The only good thing about is that, with most companies, if you need a refund for something under $10, it generally just gives you the refund and sets you off on your merry way.
Uber drivers are unphased by this.
Fair point but no one wants to deal with my incessant whining, and you couldn't pay me enough to deal with it. Sometimes a scratching post is what the cat needs.