Technology
This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.
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As someone who has had to walk the "I don't do computers" public through basic things over the phone, I can confirm that yes, a lot of people are way too lazy to learn anything new. They will instead call the support folks and blast some poor person just trying to deal with their day. Call center volume goes up anytime any barrier is added. Agreed though, SMS OTP is constantly becoming less effective. Email OTP is somewhat pointless.
Can you explain what you mean when you say email OTP is somewhat pointless?
Email is commonly compromised. It's an easy target for bad actors executing a takeover.
SMS also isn't that hard to compromise either. I can at least put email behind real 2FA, so they'd have to somehow intercept the email to break email 2FA. I can't do that with SMS, I'm at the mercy of carriers, who obviously don't care.