this post was submitted on 04 Mar 2025
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Technology
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I agree, and good for you for leaving the restaurant. You could open a competing restaurant that doesn't use apps and let people vote with their wallets. It's not the nature of technology, its the decision of some people who are bad at knowing their customers. I don't "have to" wash my clothes in the washing machine, but you bet I won't even think about doing it manually. Forcing the use of an app is like only offering a vegan selection. If your customer didn't ask for it you are going to have a bad time. If you are the only place in town is a monopoly problem, and a different discussion.
Having to use an app to order food might be slightly annoying, but it beats working 12h a day in the field to feed my familiy. It's the firstest of first world problems.
In fantasy land you can open a competing restaurant. Back here on earth not only is that not an option for 99% of the population, most people are stuck with the couple choices they have in town and when tech comes in and forces the enshitificstion of services in order to pump stock price you’re stuck just eating this shit forever. That’s the problem. You seem to believe in “the invisible hand of the free market” when that simply doesn’t exist. Consumers aren’t rational. Investors aren’t rational. And the market is anything but free. Big tech is working really hard to make sure they have a stranglehold on every industry to make it worse and trap people into using their platforms.
Is that the fault of the technology, though, or is that the fault of the companies?
Companies can have stupid, arbitrary rules and requirements and policies and do stupid or harmful actions regardless of technology or not.
I don't think it's fair to blame tech for company policies.
I keep hearing about it’s just “fault of companies” as if companies weren’t lead by the tech bros. By that logic all the pollution BP and other oil companies cause is just company decisions ! It’s not the fault of oil that greedy oil barons exist… yet it’s the burning oil causing the pollution (admittedly not best example but sort of holds)
Often times the tech companies try to “disrupt” a particular industry by providing a tech based approach and then lobbying the legacy business out of existence thus limiting your choices. This is why the tech enshitification works, because there is no real competition. The uber wealthy simply force feed you what they want. Uber, Netflix, and Amazon all operated at a loss specifically to be able to starve out legitimate businesses and limit your choice to only what they provide. Now we don’t have much of independent book stores, taxis outside of big metro hubs, and god only knows what’s going on with streaming service prices.
The ultimate fuck you from modern tech is the “if you don’t like it, don’t use it” while at the same time they work tirelessly for their tech “solution” to be the only choice.
So yea a ton of tech sucks and exists only to extract value out of its users and not solve any concrete issue