this post was submitted on 20 Dec 2024
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[–] strawberrysocial@lemmy.world 3 points 1 day ago

I guess that's likely the difference. With the big company owned apartments you usually deal with a super intendant or building manager instead of the landlord directly. So the renter is seen as a faceless number rather than an actual person to the owners you are paying money to. There's a lack of empathy towards the renter.