this post was submitted on 21 Aug 2023
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Don’t blame tech, blame the bait-and-switch business model of loss leading products.
Uber never made money because they chose to undercut prices of all competitors and bleed them out.
I’d argue that newer streaming companies (those founded by studios, such as Disney +) did the same thing by roping in customers before jacking up prices.
It may be the “fault” of capitalism, but consider it was capitalism that birthed streaming in the first place. In the long term, the expectation would be a better solution will surface in reference to streaming.. the same way streaming was a solution to cable. Thus is the business cycle.
Also worth noting in the case of uber, even if price is equal with taxis, the experience is much better. Nicer cars, better drivers and much easier app use. Even at price parity, its a very superior product in most cases.
Other than the ease of app use I wouldn't say any of these are accurate anymore. I've been in plenty of hoopties using Uber, dealt with drivers juggling different apps at once and literally driving past me with some other customer in the car on the way to their destination (while Uber app shows you your driver is arriving), and had plenty of awful drivers take me places. I think this was true in the beginning but once the facade came down and people realized they aren't really making any money, Uber lowered their standards and took what they can get.