this post was submitted on 08 May 2024
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I don't have a business account with them but have had a Prime subscription since Prime became a thing and have to say that something has changed in regards to the support as of late and not for the better.
Last week, we had 6 orders scheduled to arrive to our house and we got notifications for all that they had been delivered to the office and handed to reception, which we don't have, just a porch and a door. My wife contacted support to tell them and they said they would refund all of the orders without even looking to see where they got delivered to. The support person gave a few different totals, none of which were correct and we ended up having to go through our orders to add up the refund total since he couldn't do it correctly. After all of that a refund was issued..... and then the packages were delivered about 30 minutes later.
We have been trying for days now to let them know that the packages were delivered so we could be billed correctly but so far, every person we've talked to has said they're allowed to refund but not allowed to charge us and that it had to be passed to someone above them.
I don't have a lot of faith that they'll figure it out and worry that some day, they'll just cancel our account because they detected some type of fraud.
They likely can’t even charge you at this point so I’d give up. They’ll do something like ask you to return them, at most. And what will likely happen is they will say “just keep them.”
They already told him just keep them. This same thing happened to me few months back. They literally don't have a way to accept the money for whatever reason it is I'm sure there's some reason to it. Probably because there is some insurance type thing in place where they are getting that money from. I just don't understand why OP can't accept that and move on with their life lmao it's bat shit insane to me.