The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it's handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.

[–] mihnt@lemmy.ca 17 points 2 months ago (1 children)

They pinged me for owning it more than two weeks, so that's fun.

[–] Krafting@lemmy.world 50 points 2 months ago (1 children)

This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.

[–] mihnt@lemmy.ca 14 points 2 months ago* (last edited 2 months ago) (2 children)

I'm aware, I may have just done it a bit early on in this fiasco.

Edit: "We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum)."

[–] littlebluespark@lemmy.world 9 points 2 months ago (1 children)

65+ hrs in... I wonder what my chances are...

[–] Chefdano3@lemm.ee 15 points 2 months ago* (last edited 2 months ago) (1 children)

I saw a screenshot of someone getting a refund with 90 something hours. Worth a try and see if they give it to you. Better then being stuck with a purchase you can't/won't use.

[–] littlebluespark@lemmy.world 2 points 2 months ago

First attempt auto-rejected, FWIW.

[–] Chefdano3@lemm.ee 7 points 2 months ago

No harm in trying again.

[–] trevor@lemmy.blahaj.zone 34 points 2 months ago (1 children)

You might've gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.

[–] mihnt@lemmy.ca 6 points 2 months ago

Second try still got denied.

[–] dojan@lemmy.world 18 points 2 months ago (1 children)

They did this to me with Destiny 2 as well. Dragons Dogma II got refunded no questions asked though.

Think playtime plays a factor, though for live-service games I honestly feel like it shouldn't.

[–] A_Union_of_Kobolds@lemmy.world 8 points 2 months ago

I'm with you there. If for no other reason than the fact that they're designed to keep you playing. It's kind of like kicking the victim.

[–] blackwateropeth@lemmy.world 2 points 2 months ago

Same, tried twice today and I think I’m just being put in the automated pile :/