this post was submitted on 27 Apr 2024
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[–] just_another_person@lemmy.world 284 points 3 months ago* (last edited 3 months ago) (35 children)

This video kind of misses the mark on delivering the points of the title, but these are the simplest boiled down points of the community gripes:

  • ASUS is having quality control issues, or deliberately skimping to pad profits
  • They are rebranding lesser quality components with the higher quality ROG brand, and pricing it as such
  • They are unilaterally voiding warranties when users try to RMA or return said hardware

Gigabyte (remember them?) did this same slow slide of enshittification about 10 years ago. The issue pretty much boils down to a company producing too many different types of things, instead of staying good at the things they do well, and the community has noticed and is calling for boycotts. This will no doubt put them on the defensive for years to come, and affect their overall standing in the larger community until they correct course.

[–] brick@lemm.ee 4 points 3 months ago (2 children)

I’ve had good luck recently with Gigabyte. I know it’s circumstantial but my hope is that they are recovering.

[–] NOPper@lemmy.world 6 points 3 months ago

Anecdotal like the rest of the posts here, but I recently built a new rig for gaming/lab testing and used a Gigabyte board for the first time in a decade after seeing good reviews and a solid sale price.

About 3 weeks after setting everything up it just crapped out. Would reboot seconds after you pressed power. Checked and verified absolutely every other part, no luck. Tried to contact support, got the runaround for a few days until I was directed to a site to submit an RMA request.

That was a month ago, zero movement still. About 4 days into it I bought an identical part of Amazon and "traded" em. I'm usually pretty ethical about that kind of thing but this was ridiculous and I needed the PC working ASAP.

Who's decent anymore? I always used to go with MSI.

[–] just_another_person@lemmy.world 2 points 3 months ago

They seem to be, but it's been for a short time. Let's see if they keep it going.

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