this post was submitted on 27 Apr 2024
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Years ago I happily used some Razer mice and keyboards, even a headset, so in the not too far past I told people around me that Razer was fairly good, quality wise, but alas, I think each and every one I recommended Razer products to had them break and or die well within warranty, and they always had to start a stupid discussion to get the warranty/RMA accepted, a few times even replacements denied outright by Razer.
For me this stands in sharp contrast with Logitech whom has never denied me a warranty, even for products a few weeks beyond the date, and they generally just send out a new item. That is, for me it is rare for a Logitech product to actually require replacement to begin with, I have a few mice, keyboards and headsets far older than 5 years and they work fine plus are still supported in the drivers.
Speaking of drivers, Razer at one point also made the decision to have their drivers require an account login to function properly (multi-button mice would only have 2 functional buttons if not logged in etc). But after some flak from its users it slightly changed that to the login being optional, but profiles would still be hampered without a continuous online presence.
Coming back to Asus, for a few years now I hear of people having quality issues and grumpy asus service desks, but for me their videocards ways ran fine (even without coil whine, unlike some MSI cards). I am quite hesitant to buy an Asus monitor or motherboard though.
I've had the opposite experience between Logitech and Razer, at least when it comes to mice. Every modern Logitech mouse I've had (3) has had the right and left click switches replaced as they started double clicking right after the warranty expired.
Logitech are actually using the wrong switches as they're running them below their design voltage and is causing premature failure. I swapped them out with appropriately rated switches and they are still in service, now for much longer than the original switches.
When the failure started though I switched my main mouse to a Razer with optical switches and have had zero problems with the hardware. Software wise, Polychromatic + OpenRazer on Linux works better than Razer's software on Windows. Razer's software leaves a lot to be desired, but Logitech's software is only marginally better.