this post was submitted on 22 Jul 2023
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This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this 'chatbot'/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/'AI')
this is not advancement/progression this is a regression
budget cuts for a dying corporation
edit: did my own LLM research
I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns
This sounds good just saying it but in practice it's not possible for AI to fully replace these types of jobs.
spoiler
At least not yet.