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Should I GASP create a reddit account so I can get support from Tuta(nota)? (beehaw.org)

submitted 7 months ago* (last edited 7 months ago) by hedge@beehaw.org to c/technology@beehaw.org

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Because they're not answering my support queries, and I've been having connectivity issues since the last two versions or so. Most of the time they've been pretty good, but if their desktop client can't sync to their servers it's of no use to me. Is anyone else having this problem?

EDIT: I would downgrade, but they recently changed the version numbers, so that's adding to the confusion!

EDIT EDIT: I was considering going back to Thunderbird, but then the question of course is where to host my email (and please don't suggest that I self host, that's really beyond my capabilities!). Also, I think I read that K9 mail was supposed to rebrand to Thunderbird for Android, but it seems like it hasn't happened yet. I just found this as well, about the supposedly forthcoming Thunderbird Sync:

We plan to support syncing of your email account definitions, credentials, signatures, saved searches, tags, tasks, filters, and most major preferences across multiple installations of Thunderbird on PC.>

Interestingly they don't mention calendars . . .

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[–] huginn@feddit.it 38 points 7 months ago (1 children)

Yes

If a company has decided to use reddit as the only way to get real support you have 2 choices: use reddit or stop using the product.

At this point that's their defacto official platform.

Just because I hate Salesforce with the red hot passion of a thousand suns doesn't mean that I refuse to call a help line.

Make a reddit account, ask your questions, then leave. Ideally all with ublock origin running so they don't get any ad money.

[–] FfaerieOxide@kbin.social 11 points 7 months ago

If a company has decided to use reddit as the only way to get real support you have 2 choices: use reddit or stop using the product.

If you use a product who would force the use of reddit to get support you have made the wrong one.

Make a reddit account

No, don't.