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Yeah, my comment was more cynical than it probably needed to be. I guess my point was more that I hope they thought this through but it seems like encountering problems through random chance seems unlikely to find most of the problems being encountered. Secret shoppers will make up a fraction of a percent of all transactions so it seems unlikely that they will make a significant impact unless the problems are very pervasive.
I agree that I hope they've thought this through and we're all not reading an article five years from now about how the DOE wasted a bunch of time and resources doing "secret shopping" and it didn't result in anything.